Online Registration


Both sessions meet at:
River Valley Resources
100 E Second Street
Madison, IN

Management Development Series: Jefferson County

Engaging Employees: Creating an Effective Work Environment

June 17, 2015 | 9:30 AM - 12:30 PM | Register

Recent studies like the one described in First, Break All the Rules, highlight the critical importance of frontline managers in creating effective work environments. These studies also draw a direct link between the effectiveness of frontline management and the financial success of the organization. This workshop explores the unique roles and requirements of frontline management. On completion, you will be able to:

  • Describe the value added role of frontline managers in creating an effective work environment
  • Understand the role of frontline managers in aligning resources around business objectives and work processes
  • Understand the role of frontline managers in helping employees “connect the dots” and make sense out of their work environment

Coaching & Developing Employees

June 17, 2015 | 1:30 PM - 4:30 PM Register

The ability to coach and develop employees is a critical leadership skill. Effective coaching allows managers to leverage and expand their employee capabilities, encouraging them to develop new, value-added skills. Managers who have the ability to develop others ensure that their organization has the ability to grow and meet ever-changing demands of the business environment. This hands-on workshop covers topics like attributes of an effective coach, creating an environment that fosters coaching, planning for impact in coaching sessions, questioning and listening techniques, and application planning. On completion, you will be able to:

  • Explain the business and personal case for developing effective coaching habits
  • Apply the EDGE model and the PDCA engage model to coach others effectively
  • Employ strategic questioning and active listening to improve communication
  • Use the SBI format to frame performance gaps
  • Prepare for a coaching conversation

Contact, Address and Additional Links


4601 Central Avenue
Columbus, IN 47203

Phone: 812.348.7311

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